Shipping &
Delivery Policy
By placing an order through SPC Universal, you agree to the terms and conditions mentioned below. These policies are designed to ensure both parties clearly understand and agree upon the shipping arrangement to protect mutual interests and set proper service expectations.
General
All orders are subject to product availability and stock confirmation.
We make every effort to maintain accurate stock counts on our website. However, in some cases, stock discrepancies may occur, and certain items may become unavailable after your order is placed.
In such situations, we will:
- Fulfill the available products
- Inform you regarding unavailable items
- Offer the option to wait for restocking
- Or process a refund for unavailable items
SPC Universal reserves the right to manage order fulfillment based on stock availability.
Shipping Costs
Shipping charges are calculated during checkout based on several factors to ensure fair pricing:
Shipping payment will be collected along with the order payment during checkout. The displayed shipping amount shall be considered the final shipping charge applicable to the customer.
Special shipping charges may apply for remote locations, heavy products, or priority deliveries.
Returns (Damaged, Defective, or Wrong Items Only)
SPC Universal does not accept returns for change of mind.
Returns are accepted only for damaged, defective, or incorrectly delivered items, provided the return request is raised within 7 days of receiving the product.
The returned product must be:
- In original packaging
- Unused & Undamaged (except delivery damage)
- In resalable condition
- Accompanied by invoice and accessories
Required Documentation:
- Product photos showing damage/defect
- Unboxing video or proof (if applicable)
- Delivery damage evidence
For approved defective or damaged returns, SPC Universal will cover the applicable return shipping charges.
Delivery Terms
4.1 Transit Time (Domestic Shipping)
Generally, domestic shipments are delivered within 5–13 business days, depending on the delivery location, courier service, and product availability.
Delivery timelines may vary for remote areas, special products, or during festive seasons.
4.2 Dispatch Time
Orders are usually dispatched within 1–2 business days after successful payment confirmation.
Warehouse Operations:
Monday to Saturday during standard business hours (9:00 AM to 6:00 PM), excluding public holidays and company-declared holidays.
4.3 Items Out of Stock
If any item in your order becomes out of stock after order confirmation, we may cancel the unavailable item, refund the amount, and dispatch the remaining available products. Customers will be informed regarding such updates.
4.4 Delivery Time Exceeded
If your delivery time exceeds the expected window, please contact our customer support team at +91 884 820 4840 or through the official Contact Us page. Our support team will investigate and assist you with shipment tracking and resolution.
Tracking Notifications
Once your order is dispatched, shipment details and tracking information may be shared through:
Parcels Damaged in Transit
If you receive a parcel that appears damaged during transit, please do not use the product immediately. Kindly:
- 1 Take photos of the package and product
- 2 Retain all packaging materials
- 3 Contact support at +91 884 820 4840
Our support team will guide you regarding the return and refund procedure.
Cancellations
If you wish to cancel your order, cancellation requests are accepted only within 2 days of placing the order and before the order has been dispatched. A 10% cancellation charge may be applicable.
This charge is waived for damaged, defective, or wrongly delivered items.
If the order has already been dispatched, cancellation is not possible. For more details, please refer to the Cancellation Policy section.
Insurance
Parcels may be insured for loss or transit damage up to the value declared by the courier partner and shipping service provider.
8.1 Damaged in Transit
If the parcel is confirmed damaged during transit, we will process either Refund, Replacement, or Store Credit after the courier partner completes the claim investigation.
8.2 Lost in Transit
If the courier partner confirms that the parcel has been lost in transit, we will process either Full Refund or Replacement Shipment after completion of the courier investigation.
Customer Service
For all customer service enquiries regarding shipping, delivery, returns, refunds, or order support, customers may contact SPC Universal through the following channels:
Phone
+91 884 820 4840
info@spcuniversal.com
Website
www.spcuniversal.com
Working Hours
Mon - Sat, 9:00 AM - 6:00 PM
Need More Help?
Visit our Contact Us page for more detailed inquiries.