Cancellation &
Change Orders
We understand that plans can change. Our Cancellation and Change Order policy ensures a smooth process for modifying or cancelling your requests, while maintaining efficient warehouse operations.
Change Orders
Modifying your request
Keep these ready:
- Sales Order (SO) Number
- Order ID
- Registered Mobile Number
- Customer ID (if applicable)
You may request changes to your order provided the order has not already been processed, packed, or charged to your account. Change requests must be made within 2 days of placing the order.
Possible modifications include:
We strongly discourage sending urgent change requests only through email, as delays in response may prevent timely modifications.
Once the order has been packed, dispatched, or charged, modifications may no longer be possible.
Cancel Orders & Policy
You may request cancellation of your order within 2 days of placing the order, provided it has not been processed, packed, shipped, or assigned for dispatch.
Cancellation requests made after 2 days from the date of placing the order will not be accepted.
Orders already shipped cannot be cancelled. For damaged, defective, or wrong items received after delivery, please refer to the Return & Refund Policy.
Refund Process
Once your request is approved, the refund will be processed to your original payment method within 7–30 working days.
Cancellation Charges
A standard 10% cancellation charge on the billed amount will be applicable for cancelled orders.
Charge Waived For:
- Damaged, Defective, or Wrong Items
- Manufacturing defects or Shipping errors
Special Category Products
For premium, customised, or special-value products, additional depreciation or handling charges may apply based on product category and inspection status.
Important Note
Cancellation approval depends on order status, product category, payment confirmation, shipping stage, and inspection results. SPC Universal reserves the right to approve or reject requests based on company policy.
Contact Us
Phone
+91 884 820 4840
info@spcuniversal.com
Website
www.spcuniversal.com
Hours
Mon-Sat, 9am-6pm