Return &
Refund Policy
At SPC Universal, we strive to ensure your satisfaction. Our return and refund policy is designed to be transparent and fair, protecting your rights as a consumer while maintaining the integrity of our premium organic products.
Important Notice
SPC Universal does not accept returns for change of mind. Returns are accepted only for damaged, defective, or incorrectly delivered products. Cancellations must be made within 2 days of ordering. Refer to our Cancellation Policy for details.
How to Return
Step-by-StepInitiate Request
Contact support at +91 884 820 4840 or use the My Orders page. Requests must be raised within 7 days of receipt.
Schedule Pick-up
Our courier partner will schedule a pick-up. Ensure item is in original condition with packaging, invoice, and all accessories.
Return the Item
Hand over the package to the courier representative. The product must be in the same condition as received.
Refund Processed
After inspection, approved refunds are processed back to your original payment method, including applicable shipping charges.
When Are Returns Accepted?
- You received a damaged product (broken, crushed, or visibly harmed during transit)
- You received a defective product (manufacturing defect, quality issue)
- You received a wrong product (different item, wrong variant, incorrect quantity)
- The product was expired on arrival (spices or wellness products)
Note: Photographic evidence is required. Unboxing video proof is highly recommended.
When Are Returns NOT Accepted?
- Change of mind or no longer needed
- Request raised after 7 days from delivery
- Product used, opened, or altered
- Missing original packaging, invoice, or labels
- Consumable products opened or partially used
- Customized or made-to-order products
- Missing/tampered serial numbers or batch codes
- Items purchased during clearance/promotion
FAQs
ClarificationsYes. If the item delivered is damaged, defective, or physically broken, you may return it in the same condition as received along with the original packaging and invoice. Once the returned item is received and inspected by our team, if the defect or damage is confirmed, we will process a full refund including applicable shipping charges.
If you receive an incorrect product, wrong variant, or wrong item, you may return it with the original packaging and invoice within 7 days of delivery. Once verified, SPC Universal will process the refund along with free return shipping support.
No. SPC Universal does not accept returns for change of mind. However, you may cancel your order within 2 days of placing it, subject to a 10% cancellation charge. Please refer to our Cancellation Policy for details.
Yes, you may cancel your order within 2 days of placing the order, provided it has not been dispatched. A 10% cancellation charge applies. Cancellation is not possible after 2 days or after the order has been shipped.
Usually, our courier partner will contact you within 3–5 working days after the return request is approved. In rare cases, pickup may take up to two weeks depending on service location availability.
The refund will be credited back to the original payment method. Refund reflection may take approximately 7–30 working days, depending on your bank and payment provider.
For COD orders, refunds are generally processed through bank transfer. For security reasons, the bank account holder name must match the registered customer account details.
Currently, SPC Universal does not provide a direct replacement or exchange service. For damaged, defective, or wrong items, customers may return the product and receive a refund instead.
For returns approved due to damage, defect, or wrong item delivery, SPC Universal covers all return shipping charges. No return shipping cost will be borne by the customer in such cases.
No. Returns are accepted only through courier partners assigned by SPC Universal. Personal courier returns or direct drop-off submissions are not accepted.
It means the product should be returned unused, undamaged, and in its original sealed manufacturer packaging exactly as it was delivered, including all labels, batch codes, and accessories.
Still have questions?
Our support team is available at (+91 884 820 4840)